FAQs

Frequently Asked Questions

We know starting a home project can raise plenty of questions. To help you get the answers you need, we’ve compiled some of the most common inquiries about our services. If you don't find what you're looking for, feel free to reach out directly—we’re happy to assist!

General Questions

Starting a home project often brings lots of questions, and we’re here to provide the answers you need!

  • Do you provide free estimates?

    Yes, our estimates are free! You can get your free estimate by calling us at (802) 366-1119 or by clicking “Contact” and filling out our New Request form.

  • How do I get started with my painting project?

    You can contact us at (802) 366-1119 or by clicking “Contact” and filling out our New Request form. We will then schedule an appointment for you to meet with our estimator and get your project started!

  • How do you determine the cost of a painting project?

    The cost of a project is dependent on factors such as square footage, materials, and complexity of the job. Our estimator will walk you through everything that goes into your project estimate.

  • Are your painters insured and licensed?

    Yes! Our company carries both liability and workers comp insurance. A COI can be provided upon request.

  • Is Luxbrush accredited with the Better Business Bureau?

    Yes, we have been accredited with the BBB for over 10 years.

  • What types of paint do you use?

    We use high-quality paints by Sherwin Williams and Benjamin Moore that suit both residential and commercial properties.

  • Can you help with color selection?

    Yes, we offer color consultations! You can learn more about it here.

  • When will my project be scheduled?

    Projects are scheduled in the order of which deposits are received. We like to give customers a two weeks notice before the start of their project. If you’d like your project done by a certain deadline, we highly recommend including it in your New Request form or informing your estimator.

  • Do I need to be home during the job?

    As long as our teams have access to water, electricity, and a restroom, you do not need to be present during the job.

  • Can I stay at home while you're working?

    Generally, yes! However, there may be times when it’s best to stay away from certain areas being painted for safety reasons or to ensure your comfort.

  • What is your billing process?

    Payment terms can vary. Typically, we request a deposit with your estimate, but please review your payment terms on your estimate.

  • What is your warranty policy on painting projects?

    Luxbrush provides a 2-year warranty on all painting projects against paint failure, as long as there is no underlying issue contributing to the product’s failure.


    Please note that this warranty does not cover deck finishes.

  • Do you offer financing?

    Yes, financing is available through Wisetack. Find out if you pre-qualify today!

  • Do you have references or testimonials from previous clients?

    Yes, you can find previous clients’ reviews on our Google Reviews. Click here to view.

  • What if I am not satisfied with the finished job?

    Your satisfaction is our priority! We encourage open communication throughout the project and will address any concerns promptly to ensure you are happy with the results.

  • Can other trades be onsite while painting is underway?

    Painting is typically the final trade on a job site, as we are there to apply the finishing touches. For this reason, we prefer job sites to be clear of other trades while painting is underway. This helps to minimize the risk of damage to freshly painted surfaces. However, if other trades must be present, coordination will be necessary to prevent disruptions and protect completed work.

Interior Services Questions

We know starting a home project can come with plenty of questions, and we’re here to help!

  • How long does an interior project typically take?

    Project timelines vary depending on the size and scope of the work. During your consultation, we’ll provide a clear estimate and keep you updated every step of the way.

  • Do you perform drywall repairs or other prep work before painting?

    Yes, we can handle minor repairs like patching holes and fixing damaged drywall as part of our service.

  • Do I need to move my furniture before the job starts?

    While we can help with moving items if needed, it is helpful if larger items are cleared beforehand to expedite the process. Please note that we are not responsible for any damage to furniture, belongings, or flooring.

  • How often should I repaint my home’s interior?

    Interior painting should be done every 5-8 years.

  • What types of paints and finishes do you use?

    We use high-quality paints by Sherwin Williams and Benjamin Moore that suit both residential and commercial properties.

  • Will there be an odor during the painting process?

    Yes, but it typically dissipates quickly with proper ventilation; most of the products we use have low-VOC which minimizes odors significantly.

Exterior Services Questions

We know exterior projects can come with plenty of questions, and we’re here to provide the answers you need!

  • How long does an exterior project take?

    Timelines vary depending on the project’s size, scope, and weather conditions.

  • Do you prepare the exterior surfaces before painting?

    Yes, we thoroughly clean and prepare all surfaces to ensure a smooth and lasting finish.

  • What is RRPM Lead-Safe practice, and how does it apply?

    RRPM (Renovation, Repair, and Painting) Lead-Safe practices ensure safe handling of homes with lead-based paint, especially in buildings constructed before 1978. Our team is certified and follows strict safety protocols to protect you and your family. You can find more information on the State of Vermont website

  • Do you work on non-traditional surfaces like vinyl, aluminum, or brick?

    Yes, we specialize in painting vinyl and aluminum siding, as well as brick painting, using techniques and materials designed for optimal durability and adhesion.

  • How often should I repaint the exterior of my home?

    The timing depends on factors like material, climate, and previous paint quality. On average, exteriors should be repainted every 8-10 years.

Have more questions? Ready to get started?

We’d love to talk more about your project. If you didn’t find the answer you were looking for, feel free to contact us for more information. Our team is happy to guide you through the process and address any concerns you may have.

What You Can Expect

A pencil is writing on a piece of paper with a house on it.
  • Before

    Our process begins with a detailed conversation—over the phone, email, or in-person—to understand your goals. We’ll walk through the space or inspect your home's exterior to confirm the scope of the work and provide a detailed estimate.

A line drawing of a paint brush.
  • During

    On the first day, we take the necessary steps to protect your space—whether indoors or outdoors. Our team carefully safeguards floors, furniture, and landscaping while setting up any required safety measures. We begin with thorough prep work before moving into painting, installation, or finishing. Throughout the process, we’ll keep you updated and address any questions or changes.

An icon of a house with a check mark next to it.
  • After

    We pride ourselves on leaving your space spotless. We’ll remove tools, debris, and protective coverings before conducting a final walkthrough with you (or giving you time to inspect the work). If anything needs a touch-up, just let us know—we’re happy to make it right.

Have more questions? Ready to get started?

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