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Award-Winning Customer Service
Sebastian Guenther • Dec 06, 2019
It’s Nice to be Recognized
Having just received an award from the Better Business Bureau for nine years of committed customer service, we at Luxbrush have been thinking a lot lately about the growth and changes that we have see in the past decade or so. From our humble origins operating out of a small garage in South Londonderry to our present status as one of the largest, most versatile painting outfits in Southern Vermont, it’s certainly been a wild ride.
One of the secrets of our success has been a commitment to craft that extends beyond the typical definition of “good painting.” Sure, we’re painting pros and we’ve adopted the high standards of the Painting and Decorating Contractors of America. Sure, we take pride in our staff’s extensive knowledge of surface prep and best practices for painting and staining. But our obsession with “craft” doesn’t stop with mastering paint technique.
We’ve spent years honing our customer service craft, as well. In these parts, it’s hard to get a contractor on the phone once hunting season starts. As we’ve grown, we’ve learned how important it is to greet our customers with a live voice and not a lame voicemail. We have a friendly office staff who happily schedule appointments, answer questions and (most importantly) build genuine relationships with our customers. We’re here when you call, we listen to you, and–as this BBB Award proves–you’ve taken notice. Thank you for your loyalty.
Ask the Experts
We love our customers and our customers love us. Luxbrush wants to be Vermonters’ “painter for life.” The meaning of this phrase is two-fold. First, we know that a quality paint job on a properly prepared surface may well last a lifetime. Second, we know that once someone experiences our level of craft–in all senses of the term–they’ll have us on speed-dial for all of their future projects.
We love chatting with our customers. In fact, it was due to customer demand that we’ve expanded our services over the years to include carpentry, window-washing, and specialty painting like furniture restoration and One Day House Painting. It will be interesting to see what the next decade has in store. Regardless of our size or our suite of services, however, we know that we’ll approach what comes with the same commitment to our customers.
Choosing the right color for your exterior or interior space can be challenging. But you don’t have to go it alone.
Did you know that in the state of Vermont you don’t need a contractor’s license to call yourself a professional painting contractor? There’s no state-wide governing body that oversees painters, making sure that every so-called “pro” delivers quality results. If someone wants to become a painter he or she doesn’t need to go to painter’s school. They don’t need a certain number of apprenticeship hours. All they need is a brush, a ladder, and maybe a business card. There are all kinds of painters in Vermont. Maybe they’re college kids trying to make a quick buck on vacation. Maybe they’re a one-man band with an old pick-up and some elbow grease. Maybe they’re a larger outfit with a fleet of trucks. Each of these types of contractors has their place, but if anyone can call themselves pros, what does this word even mean these days? If you need a little more help than just the gutters, we have handyman services at your disposal. Let us help you prepare for the snow. Whether it’s packing up the garden tools, hauling out the sheds and garages, or handling basic weatherization tasks, we have the knowledge and elbow grease you need to get the job done efficiently. And when the snow finally starts accumulating, we would be more than happy to bring over our ladders and assist with cleaning dangerous snow from your roofs (and walkways and anywhere else that needs shoveling). As a painting company, our teams are not only comfy on ladders, but they are meticulous when it comes to making your home beautiful.
In recent years, I have become a bit of a foodie. I’ve nibbled delicious meals from all over the country and if there’s one thing I’ve learned, it’s that plating matters. A recent trip to Nebraska confirmed for me that a little garnish and some drizzled sauce can highlight the visual aspect of a meal and greatly elevate the entire dining experience. But what has this to do with painting? What gourmet chefs and savvy homeowners have in common is the understanding that when appearance matters, a little thoughtful arrangement can have dramatic effects. If we can compare curb appeal to gourmet food plating, we might say that an eye-catching front door color is like a bold sweep of sauce or a striking rosemary garnish. A breathtaking front door can be the very highlight of curb appeal.
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